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Us Auto Credit in Jacksonville East, Florida - This place is trash

1.0
Details
I owed 380 dollars on my car!! Yes I was I little behind but not much at all I paid these fools 150 dollars on the 27th of September so I only owed 130 dollars they came 4 days later and picked up my car and now I have to pay 800 to get my car from auction!! The 130 plus a 470 repo bill plus 200 auction fee so no one gets my car over a 130 dollars if this company is not scam I don’t know what is!! Even the lady I talked to said I don’t know why they would pick up a car over a 130$
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Review
#1678619 Review #1678619 is a subjective opinion of poster.
Pros
  • Good monthly payment
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Price reduction

Us Auto Credit in Atlanta, Georgia - Tirle

1.0
Details
They say computers have been down since yesterday
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Review
#1676596 Review #1676596 is a subjective opinion of poster.

Us Auto Credit - Illegal Business Activities

1.0
Details
My ex-wife purchased a vehicle back in 2014, of which I co-signed, using the financing of this company. She and I got a divorced in 2016, and she and I agreed in the divorce that she would take full ownership of the vehicle; judge signed and release the Final Order of Divorce. Two years later, I start to get hits on my credit of non-payments not being made for this car. When I called them, they told me that they had already auctioned this car off but still holding me responsible as the co-signer for this vehicle. Their finance manager is very rude and vindictive, and made me feel that she had made it her personal business to go after me for this bill.
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Review
#1675335 Review #1675335 is a subjective opinion of poster.
Pros
  • Ex-wife received a good loan with low payments at the time
Cons
  • This company has refused to respect a courts order
Reason of review
Problems with payment
Loss
$15
Preferred solution
Remove my name from all obligations to the 2007 Cadillac CTS that is the sole responsibility of my ex-wife Michelle Sloan (formerly Delaney)

Us Auto Credit - Can't get a title to truck

Bought our truck in July 2019. Can't get a title. They tell us take papers to DMV in okla to get tag. We can't do that! In Oklahoma they have to have a title to tag the vehicle! Dealer says they mailed us title numerous times certified, but we have never received anything! Therefore it's Oct and our paper tag is out. We've made 2 payments on the truck and still no title. Dealership lied and said we paid $3500 down and truck had numerous options on it. That was a lie, we paid $1500 down and told them the extra options weren't on the truck! They can run VIN and see what all it is equipped with just as our insurance company can! So here we have a yard ornament with full coverage that we can't drive legally! I won't pay another dime until I get a title! Getting an attorney!!! They are now charging me $8.04 a day late fees! We were forced to take out gap on the truck! Never again! I've turned them over to the state of Okla and hoping they revoke the dealership license.
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Review
#1674079 Review #1674079 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

Us Auto Credit in Richmond, Virginia - Lienholder address

I've sent several requests on your website to get a lienholder address, was given by my customer, PO Box 57545, Jacksonviile 32241. Have not heard a single word from anyone.
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Review
#1667921 Review #1667921 is a subjective opinion of poster.

Us Auto Credit in Atlanta, Georgia - Breached contract rights

This company recently picked up my auto loan from initial company. I was ahead on payments and paying less interest on my payments. This company, (Usautocredit) changed my payment dates, I lost all that payments ahead now 64% of my monthly payment goes to interest. They sent me a letter stating that they have not made any changes to my former contract yet I have it in plain black and white writing. Not been able to contact anyone as of yet.
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Review
#1634251 Review #1634251 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
I called to make a payment.. my payment was $251.00 I told them I would pay $200.00 they asked why I couldn’t pay the rest I told them I have other bills to pay.. He told me this is NOT BURGER KING I CANT HAVE IT MY WAY...Then I heard someone laughing on the...
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2 comments
Anonymous
#1739253

Same thing happen to. They are unprofessional.

Have no courtesy for the customers AT ALL. I HAVE BEEN PAYING THEM FOR 2YRS AND IM $40 SHORT ON MY PAYMENT AND THE STILL THREATENING YO SHUT MY CAR OFF. AND THEY DID. EVEN ON THE 10TH DAY.

THEY SUPPOSED TO WAIT TIL THE 11TH DAY AFTER THE DUE DATE TO TAKE ACTION . I HATE US AUTO CREDIT.

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Review
#1446576 Review #1446576 is a subjective opinion of poster.
Reason of review
Problems with payment

Us Auto Credit in Jacksonville, Florida - Pissed off

1.0
Details
they are harassing me after faithfully paying as my contract says now that the vechile is almost paid they told me on the phone that I need to make two payments instead of paying like my contract says the gentleman on the phone told me to pay my car off no I am sticking to my contract and they will have to send me my title to vechile on june 2nd is my last payment what a poor *** way to run a business very rude people. lucking I have all my payments made to them and also the conformation numbers saying I paid.what the *** they want you pay the car off when you don't owe that much. I would not refer them to nobody.They cant even get their act together.
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2 comments
WrathfulSandLizard
#1760169

I had the same problem they told me I had late fees but how when I made extra payments. Harassed me about 100 dollars!!

Anonymous
#1544264

They are some rude and disrespectful bastards and I told them to come get the truck it is not worth the disrespect I got on today

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Review
#1235873 Review #1235873 is a subjective opinion of poster.
Cons
  • Harrassing phone calls as to paying my weekly payments
Reason of review
they want me to pay my car off

Will NOT reccommend US Auto Credit to even my Enemies.

They fiananced our Jeep for Every two weeks, {we thought it was 2ce monthly, but was informed WAY later it was every 2 weeks} but assured us if we have a problem, they would work with us. We told them we only got paid 2ce a month. Well, some months have 5 weeks, so we ran into trouble. We tried talking to them to refianance to once or twice a month payments. They refused to be helpful. They would call/harass us numerous times daily, and became threatening. We offered to pay extra each payment to catch up slowly. Was told that was not acceptable/good enough. We had enough of this company, and re fiananced through another company for lower interest rates and nicer customer service people. Would not recommend this company to anybody. They leave a lot to be desired for a business that is supposed to be there to help hard working people.
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1 comment
Anonymous
#1346624

In other words what you're saying is they were holding you to the promise you made when you signed the contract...to make each and every payment on time! Since they are a subprime lender you were placed with, it's a dead giveaway you failed to pay other lenders on time as well.

Otherwise, you would be financed by a bank with a much lower APR.

Typical sorry, serial deadbeat for life, right? No, I don't work for them!

Review
#1048213 Review #1048213 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Us Auto Credit Customer Service

Mailing Address:
U.S. Auto Credit
P.O. Box 57545
Jacksonville, Florida 32241
United States
Phone:
(877) 280-9267
All Us Auto Credit Contacts

Short Review on May 25, 2016

1.0
Details
This company and the reps they have working distasteful. The company will call you over 20 times and leave rude messages. For a late payment for only a week or even $10. Or say they will take the account to upper manager if not paid by end of day. Im sick of this company. Will never go thru them again.
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Review
#854111 Review #854111 is a subjective opinion of poster.
Reason of review
Poor customer service